Refund & Cancellation Policy

You may cancel any booked consultation and receive a 100% refund of the amount paid, provided you notify us by email at least 24 hours before the scheduled start time of the call. No reason is required.

If you purchased but have not yet scheduled a call, you may cancel for a full refund at any time before the first call takes place.

Consultation time is non-refundable once it has been delivered. This means that after a call has taken place, or after a written deliverable (summary report, strategy document or roadmap) has been emailed to you, that portion of the engagement is no longer refundable.

For the 1-Month 1-on-1 Implementation Advisory, cancelling mid-month entitles you to a pro-rata refund for whole unused weeks only; weeks in which any call or written review was delivered are not refundable.

Cancellations made less than 24 hours before a scheduled call, and no-shows, are treated as delivered time and are not refundable. As a courtesy, a first-time late cancellation may be rescheduled once at no charge at our discretion.

You may reschedule any call free of charge with at least 24 hours' notice. We will do the same, and if we need to reschedule with less notice you may choose either a new time or a full refund.

Stated turnaround times (48 hours for the Quick AI Audit report, 72 hours for the Custom Workflow Architecture document) run from the completed discovery call. If I miss a stated turnaround by more than five business days for reasons within my control, you may request a full refund of that package.

Email contact@donaldsmallconsulting.online from the address used at checkout, including the PayPal transaction ID shown on your receipt. Requests are acknowledged within 24 hours on business days (Monday – Friday, 9:00 AM – 5:00 PM EST) and approved refunds are issued to the original PayPal account or card within 5–10 business days.

If you believe a charge is incorrect, please contact us first — most issues are resolved the same business day. See also the Terms of Service and Services & Scope pages, which define exactly what each package includes.